Cheated by Maytag

We purchased a wonderful refrigerator from Maytag seven years ago.  It was the best we had ever owned.  The model was the french door style.  We enjoyed the large double doors on top and the pull out freezer on the bottom.  Within the year, after our purchase, we noticed a loud knocking noise coming from the kitchen.  It was our refrigerator!  We called in a service man.  While we were still within the year of purchase, we were under our warrantee.  The kind service man assured us that the noise was normal and that all refrigerators nowadays make a knocking sound.  We believed him.  A few months went by, and now our warrantee was expired.  I was baking cookies in the kitchen.  My husband came in and told me that something was burning.  I told him that I thought it was our neighbor’s smoking.  He was adamant that it wasn’t.  He opened up the freezer bottom and there was an orange glow coming from the bottom.  We immediately unplugged the refrigerator.  Our kitchen was filled with the foul smell of burning plastic.  We called Maytag immediately and they told us the earliest they could send a service man was in 3 days.  They suggested that we have the motor replaced.  We didn’t have 3 days!  So, we bought a low-end Frigidaire.  It still works and does the job.  Our heads bump the freezer handle every now and then, and the space is limited, but it works.  I wrote the president of Maytag, and explained the situation.  He responded with a letter and kindly told me there was nothing more he could do for us.  We were ripped off-taken by Maytag!

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